A woman attempting to fly on a Southwest flight on Tuesday was forced to wear a pilot's shirt after airline staff told her that her low cut top was 'lewd, obscene, and offensive.'
Kayla Eubanks took to Twitter to share her annoyance with the airline after she was refused entry for a plane headed to Chicago - unless she covered up. She sported a black halter top accompanied with a red skirt and black chucks.
'Y'all I was KICKED OFF my @SouthwestAir flight because my boobs are "lewd, obscene and offensive,"' she said in a Tuesday post. 'I was told that passengers may look at me in my attire and be offended.'
Kayla Eubanks took to Twitter to share her annoyance with being removed from her Southwest flight to Chicago because of her halter top
Eubanks would post a series of videos documenting her time at the gate. In one clip, a gate agent struggles to find the dress code policy she is trying to enforce on Eubanks.
A gate agent struggled to find the policy that stated that Eubanks' outfit was an issue
'This @SouthwestAir employee practically did cartwheels to ensure that I wouldn't get on this plane y'all,' the irate customer added. 'I was held at the gate for 30 minutes because of my shirt.'
Unable to find the policy in question, the gate agent gets a hold of the plane's captain. He comes out and quickly makes light of the situation.
'They're hating on you because you are looking good,' the captain tells Eubanks.
The pilot then tries to find a solution for Eubanks to get back onto the flight.
'If they have it in their book that you have to cover up, are you willing to do that,' he asks. Eubanks retorts: 'I want to see it because right now its policing my body.'
Attempting to diffuse the situation, the captain offers to give Eubanks one of his shirts if she doesn't have something that she can put on.
'I need something to put on but I need to see the rule,' Eubanks asserts. 'I am curious, like what does it say.'
'They're hating on you because you are looking good,' the captain tells Eubanks, trying to diffuse the situation
Eubanks would eventually share a photo of herself on the flight, wearing a large t-shirt that the pilot loaned to her. She took the shirt off mid-flight
Eubanks would eventually share a photo of herself on the flight, wearing a large t-shirt that the pilot loaned to her. She shared that she took the shirt off mid-flight and was told that she would need to speak with a supervisor upon landing.
Landing in Chicago, Eubanks returned the pilot's t-shirt as she disembarked and was met by two airline supervisors.
Eubanks recorded another video, showing the pair telling her how she was being 'lewd, obscene or offensive' by wearing the shirt, which they had assumed was a bikini top.
'Should I leave them at home,' Eubanks asks in the clip, talking about her breasts.
She continues going back and forth with the two supervisors, who eventually tell her to 'try it' if she were to try to fly another Southwest flight while wearing the halter top.
Two airline supervisors try to explain to Eubanks how her shirt was 'offensive' once she lands in Chicago. The airline would eventually refund Eubanks for the trouble
'No one vocalized an issue except you all,' Eubanks chides as the clip comes to a close.
In a statement to the Daily Dot, Southwest Airlines claimed that they promote a 'family-centric environment.'
Eubanks was offered a refund for her troubles, the airline shared.
'Our employees are responsible for the well-being and comfort of everyone onboard the flight. We do our best to promote a family-centric environment, and we count on our customers to use good judgment and exercise discretion while traveling.
'Regarding our policies, each situation is very different, and our employees are responsible for following our Contract of Carriage, which is available on our website,' the airline shared.
'The customer was allowed to travel on her scheduled itinerary, and we also reached out to her directly to apologize for her experience and provide a refund of her fare as a gesture of goodwill.'
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