- Fiona Boston paid cash for the sofa at the Darlington store before the chain suffered financial woes
- After being told she would lose the furniture she enlisted the help of her friends
- They dismantled the sofa in the store, loaded it onto a van and then transported it to her home
A mother enlisted the help of her strong friends to dismantle a sofa in a House of Fraser store and transport it to her home after being told she would lose cash she paid for it when the chain went bust.
When the chain collapsed into administration Fiona Boston, 52, claims the delivery date for the 'sofa of her dreams' was continually put back and she received no help from staff.
So Fiona, decided to get 'what was rightfully hers' and marched into the store with a group of friends who helped her take apart the sofa, before walking straight out of the front door with it and loading it into a van.
Fiona Boston's friends walking out of the front door of the House of Fraser store with the sofa
As soon as the sofa was loaded onto the van, staff from the store surrounded the vehicl
Fiona, from Hartburn, County Durham said: 'On July 26 I bought the sofa and chair. I'd had my eye on it for a couple of years, it was a perfect fit for my home.'
'I paid in cash and three days later I went back to buy some extras on my debit card which cost £715.'
Fiona claims the delivery dates for the furniture were continually put back.
She said she visited store on several occasions to ask when the furniture would be delivered and to check whether the sofa was still in store.
She said: 'My husband Alan had an aneurism last year and it's taking him a while to get back to full health, but he'd been sitting on deck chairs at home as we were still waiting. He deserved to be comfortable.
'I kept asking the manager and staff but they were saying everything was out of their hands.'
Fiona and her husband Alan sat on the sofa the mother paid for but was told she would lose after the store went into administration
But then House of Fraser went into administration and Fiona lost her money, along with the sofa.
'They told me I would be put on a list of creditors and to wait to get my money back. I knew that the chances were I wouldn't be getting it back,' Fiona said.
'They even told me I could take finance out on the sofa - but I refused to pay for it twice.'
Fiona decided to take matters into her own hands on September 1.
She said: 'I got some of my family together, some strong lads and a van from Scott Bros in Haverton Hill, and decided to go to the store late in the afternoon when it was quite empty.
'We went up to the second floor, took the sofa apart and walked right out the front door. No one batted an eyelid.'
But as soon as the sofa was loaded onto the van, staff surrounded the vehicle.
'They told me that they'd call the police as it was theft. I said I'd paid for it and had a receipt.'
Fiona, who works as a market trader, drove off but was soon pulled over by the police where she explained what happened.
'I showed him my receipt and that it was rightfully mine.
'He wasn't happy but called his inspector who said it was a civil matter and to let us drive off.
'So we did. It's what you call British justice.'
Fiona and Alan were forced to sit on deck chairs until she was able to collect the sofa
Fiona says she is still owed £716 by House of Fraser but her husband Alan, 66, can now relax comfortably on the sofa they'd waited so long for.
MailOnline has contacted House of Fraser management for comment.
House of Fraser's stores in Middlesbrough and Darlington were both under threat when the firm went into administration.
However their new owner, Sports Direct's billionaire founder Mike Ashley, said he would try to keep 80% of the chain's stores open after he bought the company out of administration.
It was announced last week that both stores would remain open.
Post a Comment